The purpose of this document is to lay out a checklist for a smooth, low-stress implementation of StoreLIVE! POS.
Before GoLIVE (checking out customers on StoreLIVE! POS)
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Cashiers need to be trained, need to know how to add all types of items to a transaction, and need to feel comfortable checking out customers.
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Items need to be checked for correct pricing, scale, taxable and food-stamps statuses.
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Items need to be in the correct departments and categories.
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Items in Deli/Bulk Food scales need to have correct pricing, and the labels checked that they scan at the StoreLIVE! POS.
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A test credit/debit card transaction needs to be run from the StoreLIVE! POS. You are responsible for verifying the funds are deposited into your account.
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Cash drawers, receipt printers, and especially scanner/scales need to be tested.
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Recommended: Have a POS lane with the old system still in working condition ready in the unlikely event you need to fall back to the old system. This lane can be switched to StoreLIVE! after you’ve been running for a few hours, or for approximately half a business day with no major issues.
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Call Good’s Technology Services (717) 482-5252 to have the test transactions cleared. (After this is done, you will need to use Training Mode for any other test or training transactions.)
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Once you start taking payments with StoreLIVE! you should stop using the old system.